FAQs

fulfillment times:  2-4 weeks for screen-printed Items and 3-5 weeks for embroidered items :-) if there are any changes we will be sure to email you and keep you informed on your order! 

returns/exchanges: we do not accept returns or exchanges at the current moment. however, if you do believe there is a problem with your order, send an email to support@kindnessthreads.com and we can find a resolution!

cancellations: no cancellations! please make sure all information is correct before you purchase :-)

customs: we offer bulk custom orders with a minimum of 25 units. email support@kindnessthreads.com for a quote!

contact: please direct all order questions to support@kindnessthreads.com, if you have a short question, feel free to send a dm to @kindness_threads on ig! 

we are not responsible for any lost, stolen, or damaged mail. once we drop your order off to the post office, it is in their hands!

while we do my best to fulfill all orders and provide options, if an unexpected circumstance out of our control occurs, Kindness Threads reserves the right to cancel any orders.